Shipping policy

At Jade Glow Haus, we aim to process and deliver your orders as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays.

Shipping Time

Delivery times vary depending on your location:

• International Orders: 7–15 business days (estimated)
• Note: Delays may occur due to customs or carrier issues.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Incorrect Address

Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Delays

We are not responsible for delays caused by shipping carriers, customs clearance, or other unforeseen circumstances.

Contact Us

If you have any questions about your shipment, please contact our support team via the Contact Us page on our website.